Funeral Benefit Insurance
Our Priority • Your Peace of Mind
Safeguard your family from worrying about the cost of a dignified funeral by taking out a Monarch Insurance Funeral Benefit Policy.
Our Priority • Your Peace of Mind
Safeguard your family from worrying about the cost of a dignified funeral by taking out a Monarch Insurance Funeral Benefit Policy.
This is a short guide for your quick reference. The detailed terms and conditions of your contract with Monarch Insurance Company Limited are set out in your policy document and schedule of microinsurance.
As insurance is a financial service, we are required by the FAIS Act to make the following disclosures:
* As per Benefit Options Table
There is no waiting period for accidental death. There is a waiting period of three months for death from natural causes.
If you had Funeral Benefit cover with another insurer within the last calendar month before accepting our Funeral Benefit policy, there will be no waiting period.
We will consider your application if:
You, your spouse, and/or your child/ren are not covered if the cause of death resulted from:
The policy premium payable is collected by monthly debit order in advance on or before the first of each month you are covered.
You are covered from the Cover Start Date reflected in the Schedule of Microinsurance once the first premium has been received and each month thereafter for which a premium has been paid.
Your policy is renewed annually at which time premiums and benefits may be adjusted if product risks change. You will be given one month's written notice of any adjustments.
If you fail to pay the monthly premium at the start of any month, Monarch will notify you and you will be covered until the 15th of that month; thereafter, you will not be covered until your premium is paid.
Monarch Insurance offers a 31-day grace period to restart your policy from the date of non-payment of your premium. Your policy will be cancelled if no payment is received within those 31 days.
You must inform our claims manager of any potential claim within 90 days of the insured event. The claims manager will send you a claim form to complete and sign. This form must be true, accurate, complete, and submitted with the requested supporting documents and information. You can contact the claims manager at claims@monarchinsurance.co.za or on our toll-free number, 0800 243 675.
You have 31 days from the Cover Start Date to cancel your policy and request a refund of any premiums paid if you have not submitted a claim.
If you have any questions about your Monarch Insurance cover, your claim or complaint status, or you need assistance, please contact the insurance call centre toll free on 0800 243 675.
Contact the insurance complaints department on our toll-free number 0800 243 675 or email complaints@monarchinsurance.co.za to submit your complaint.
As a valued policyholder, you have the right to be heard. If you are unhappy with our service or response, please contact our compliance officer directly (contact details are listed in your policy document). You also have the right to complain to the Ombud’s Office; please refer to the statutory notice of disclosure in your policy document.
